Everything you find on mikkaneo is carefully curated and located and ready to ship.
Since we're a small team, it's possible that your order won't ship until the next day. Typically, every order reaches you within 2-4 business days. Should it take longer in exceptional cases, we'll contact you proactively.
We ship all our packages using DHL's climate-neutral parcel service and provide a tracking number. This way, you don't have to worry about tracking and always know where your package is.
For orders over 49 EUR, shipping is free.
For orders below 49 EUR, we currently have to charge you a shipping fee of €4.90 (within Germany) and €6.90 (within the EU). However, we are already working on a solution so that all your orders will be free of shipping costs in the future.
We offer a 14-day return policy. This means that you have 14 days after receiving your order to return it to us in accordance with your statutory right of withdrawal.
To be eligible for a return, the item must be in the same condition as when you received it: unused, with all tags attached, and in the original packaging.
To initiate your return, please contact us at DeinSupport@mikkaneo.com. Please note that returns must be sent to the following address: mikkaneo, Kopernikusstraße 25c, 10245 Berlin, Germany
For faster processing, we kindly ask you to register your return with us in writing beforehand.
The direct costs of returning the goods are borne by the customer. You may return the package via a shipping service provider of your choice.
If you have any questions regarding returns, feel free to contact us anytime at DeinSupport@mikkaneo.com.
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